Get help using the StreamThru iPhone App

The first time you launch the StreamThru application, you'll see the option to sign up as a new user. You'll be asked to enter your name, email address, mobile phone number and to choose a password.

Note: you can add additional users by choosing "More > Sign in / switch user" from the application menu.

Alternatively, you can sign-up from your desktop browser at streamthru.com. You'll then be able to sign-in to StreamThru App as an existing user.

If you're an existing StreamThru user, or if you just registered for StreamThru from your desktop browser, the first time you launch the StreamThru application choose the existing users sign-in option. You'll be prompted to sign-in using your email address and password. Once you've signed in, StreamThru remembers who you are, so you shouldn't need to sign-in again.

Each time you re-visit the StreamThru application, you'll be given the choice to visit your trip list or your last viewed trip.

Your trip list, as the its name suggests, lists all the trips you've currently added to StreamThru. You can add and delete trips from here or select a trip to view it's home page.

When viewing a trip, you'll see a menu bar at the bottom of the page allowing you to access the trip home page, a flights list, your itinerary and a more option.

The more option lets you go back to your trip list, switch users, add a new trip. It also lets you view other content relating to your trip that may or may not currently be visibile on your trip home page. It also allows you to switch to offline mode.

The easiest way to add a new trip to StreamThru is by forwarding your flight confirmation email to addmytrip@streamthru.com. When you do this, we'll automatically set up your new trip for you.

You can also add a new trip from the StreamThru application on your phone. Do this from the trip list by selecting the "+" button on the top right of the page.

For each flight, select the date using the calendar control, enter the first few letters of your departure airport then choose "Next" to pick you airport from a list, do the same thing for your destination airport, then pick your flight from the list of flight numbers displayed. At this point, choose if you wish to add your return flight, in which case you'll need to pick your return date and then choose your flight from the list of flight numbers displayed.

You'll then have the option to add additional flights (e.g. if you are travelling on a multi-leg journey). Once, you've added all your flights choose "Finish" and StreamThru then takes you back to your trip list.

To view the details of your new trip, select it from your trip list.

Note: If you add a trip and are departing on the same day, it can take up to 15 minutes to display the latest flight status.

To delete a trip from StreamThru go to your trip list. Then stroke the trip entry you want to delete on your screen from left to right, to reveal a delete button. Click the delete button to delete your trip.

Please note: use this feature with care, once you've deleted a trip this action cannot be undone.

The home page is the heart of the StreamThru application, it acts like a dashboard giving you a "here and now" view of the most important information for the current stage of your journey. The content of the home page changes throughout your journey. For example when you are travelling to the airport you might see flight information and traffic reports, whereas when you are at your destination you'd see a travel guide and events guide.

StreamThru uses a number of sources to calculate the current stage of your trip including your itinerary and real-time flight status data.

Each piece of content displayed on the home page is a button - you can click any button to get more information about the selected content. For example, the home page will show today's weather forecast for your destination, click the button to view an extended 5-day forecast.

When viewing a trip, you can go back to the home page at any time, by selecting the home icon from the main menu bar.

Your itinerary provides a day by day list of activities you've planned for your trip. Click on an item to view more detail.

Your flights are automatically added to your itinerary.

You can add travel insurance, car hire, accommodation, taxis, etc by clicking the "+" button on the top right of the itinerary page. You'll need to choose the type of event you'd like to add. Then enter the date (and if appropriate the time of the event), followed by some basic details about the event including booking references / policy numbers, etc).

You can also add events to your itinerary from the StreamThru event guide - when viewing an event you plan to attend, simply select the 'Add to itinerary' option (and if the event takes place on multiple dates, select the date you plan to attend).

To delete an event from your itinerary, stroke the event you want to delete on your screen from left to right, to reveal a delete button. Click the delete button to delete the event from your itinerary.

When viewing a trip, you can access your itinerary at any time by clicking the itinerary icon on the main menu bar.

Note: You can also manage your itinerary from streamthru.com from your desktop browser. All changes you made on the web-site are automatically synchronized with your App.

A summary of your current flight's status is shown on the homepage, when you are travelling. You can click on the flight summary to view more detail about your flight.

At any time, you can check the status of any flight in your itinerary, by clicking the flight icon in the main menu. This will list all of your flights. You can click on the flight you are interested in to view more detail.

The extended detail view of your flight shows the scheduled and expected departure time of your flight, the scheduled and expected arrival time of your flight. You'll also see your departure and arrival terminals and, where available, your departure gate

Currently, we have terminal level airport guides for around 100 of largest airports worldwide. We're adding new airports all the time and increasing the content available in our existing guides. For major airports we've collected information about how to get to the airport, how to get from the airport, useful telephone numbers, and details of retail outlets, bars, cafes restaurants, etc.

You'll see the airport guide available as a link on your homepage, whenever you are travelling to or through an airport.

The content in the airport guides changes depending if this is your orginiating airport, if you're connecting to another flight at the airport, or if you've just arrived at your destination.

Traffic reports are currently available for departures from UK airports. We'll be adding other countries soon.

Traffic reports are accessed from the home page, when you're travelling to the airport. Click on the home page summary to view details of traffic incidents and roadworks, that could effect your journey to the airport.

Select an incident to see more details and to view the location of the incident on a map.

When you reach the airport, you'll be able to store your parking space by clicking the reminder button on your homepage. Enter your parking space or row number. This information is saved into your itinerary (on your return date) so it's available as a reminder when you get back to the airport.

Click on the weather summary from the trip home page, or choose "More > Weather" from the menu bar, to view a 5-day weather forecast for your destination. By scrolling down you can also view a weather forecast for your departure point.

Visit the travel guide to discover the best landmarks, restaurants, nightlife, culture, etc at your destination. The content is provided by Google Places and includes reviews and ratings provided by their community of users.

At certain stages of your trip, the travel guide will be accessible from your trip home page, however at any time, you can view the travel guide by choosing "More > Travel guide" from the menu bar.

You can choose to view the travel guide for your trip destination (as calculated by StreamThru when you added your trip) or for your current location.

By default, you'll be shown a list of the top-rated landmarks for your destination. To view other places, scroll down to view a list of place categories. Select the category you are interested in to view a list of associated places.

You can view the details of any listed place by clicking on it. Details available include the address and user rating. Click on the triangle next to "Reviews" to see what Google Places users think of the place (note: these reviews may be in different languages). Click the link to view the location of your selected place on a map.

We chose Google Places for the StreamThru travel guide, because they provide good coverage worldwide, although inevitably, you will find more content available for major cities and resorts than for less popular destinations.

Visit the events guide to find out what's on at your destination during your stay. This content is provided by Eventful, the world's largest events database.

At certain stages of your trip, the events guide will be accessible from your trip home page, however at any time, you can view the events guide by choosing "More > Events guide" from the menu bar.

You can choose to view the events guide for your trip destination (as calculated by StreamThru when you added your trip) or for your current location. This way, if you go an excursion to another town, you will still be able to see what's on locally.

By default, you'll be shown a list of the top-rated events for your destination during your stay across all categories. To view specific types of event scroll down to select a specific category of events.

You can view the details of any event by clicking on it. Details available include a description, the venue, the start time, and the cost. Where the event has a physical location (excludes tours), click the link to view the venue on a map. If you decide to attend the event, you can click 'Add to itinerary', if the event runs on multiple days, we'll let you pick the date you'd like to attend (and we only show dates when you're at this destination).

We chose Eventful for the StreamThru events guide, because they provide good coverage worldwide, although inevitably, you will find more things happening in major cities and resorts than for less popular destinations.

Occassionaly, for example during periods of disruption, StreamThru may send ad-hoc messages to you providing useful information about your flight, airport, or destination. This message will appear as a "pop-up" within the StreamThru App. You can choose to cancel the message, or to save it. If you choose to save the message, you can view it again at any time by visiting "More > Saved messages" from the main menu bar.

If you travel frequently, you may have more than one trip at a time set-up in StreamThru. To switch between trips in the application, select "More > Trip list" from the main menu bar.

This will list your trips by destination in date order. Select the trip you would like to view. This will take you to your home page for that trip.

With StreamThru, you can choose to work offline, which saves details of your trip locally on your phone, so you can view them when you don't have a network connection (e.g. to avoid roaming charges when you are abroad).

To work offline, from the homepage of your current trip choose More > Offline mode" from the main menu bar and ensure Offline mode is switched to "On". You'll see a message box telling you that you are now working offline, with saved data. StreamThru saves the pages of your trip you've visited in the current session for later use offline.

The next time you open the StreamThru application, when you got to the homepage of your last viewed trip, you'll be working offline, using your previously saved data.

In offline mode, you'll see your itinerary, the 5-day weather forecast, and the status of any upcoming flights ... but, only if you visited these pages before going offline.